Last Update: 18th January 2026
Thanks for using Rad Kirana.
The following terms and conditions ("Terms") is intended to make you aware of the rights and responsibilities with respect to your access to and use of the mobile application Rad Kirana ("App").
This application is owned, maintained and operated by AKK Labs Private Limited.
For the purpose of these Terms, AKK Labs Private Limited shall be hereinafter referred as "Company", "Rad Kirana", "We", "Our", "Us") and the terms "User", "you", "your" refers to the individuals who access, viewing or browsing or placing an order through the App.
Rad Kirana is the brand name used and operated by AKK Labs Private Limited.
You agree to accept these terms by downloading, installing and accessing the App or continue to use the App after notifying the changes to these Terms.
Should you need any clarifications regarding the Terms, please do write to us at: support@radkirana.com
Persons under the age of 18 (eighteen) years, undischarged insolvent or users who are "incompetent to contract" under the Indian Contract Act, 1872, or to any person previously suspended or removed from Rad Kirana are not eligible to avail the products or services or access the App.
If you are person aged between 16 to 18 years and wish to download, install, access or use the app, your parents or legal guardian must acknowledge and agree to the Terms of Use and Rad Kirana policies. Further, you shall at all times access the app under the supervision of your parents or legal guardians. You are prohibited, even under supervision of your parents or legal guardians, from purchasing or accessing any product(s) available for adult-consumption or the sale of which is prohibited to a minor.
For sale of age-restricted products in accordance with the applicable laws or company policies, the company reserves the right to:
By using the Rad Kirana App for yourself or on behalf of any person, you represent and warrant that you are authorised to accept these Terms of Use and the Company's policies. Further, you and such persons agree to be jointly and severally liable for compliance and shall indemnify us for violation of these terms in accordance with clause 16.
Goods purchased from Rad Kirana App are intended for your personal use and you represent that the same is not for resale or you are not acting as an agent for other third parties.
To gain access to the app, (i) you will have to register by providing the details as may be required and create a "Rad Kirana account" on the App or (ii) if you already have a Rad Kirana account, then logging into your Rad Kirana account or (iii) by linking with third party accounts by either providing your third party account information to us through the app or allowing us to access your third party account, as is permitted under the applicable terms and conditions that govern your use of each third party account.
When you access and use the Rad Kirana App, the application may collect your personal information associated with your account, including but not limited to your name, age, gender, contact number, address, preferences, pages that you have visited on Rad Kirana App, the number of times you have accessed a particular page/feature on the App, as may be reasonably required for account creation, personalised product listings and recommendation, order processing, delivery, security, and customer support.
You agree to provide true, accurate, complete and up-to-date information during the registration and thereafter and shall be responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account
We reserve the right to suspend or terminate your Rad Kirana Account and access to the App :
Information collected from the users, including preference data, may be used by the Company for internal analytics and service improvement, and in accordance with our Privacy Policy.
Rad Kirana App displays the products offered for sale by the company, including the customised product listings and recommendations based on the user's preferences and previous orders. The customised listings provided to the users are for convenience and personalisation purposes only and does not guarantee the availability of the products.
All products displayed on the application are subject to availability at the time of placement of order. The final list of products selected and confirmed by the user at the time of checkout shall constitute the Order placed by the User.
The Company does not substitute the products in an Order. If the product is unavailable, the same will be marked as unavailable on the app and cannot be added to the Order. Users can review, modify or remove products from the Order before checkout for payment or for delivery.
Product images, size and description displayed on the App are intended to be illustrative and may vary slightly from the actual product delivered due to packing, branding, supplier changes or natural variation.
We reserve the right to:
The Company operates as a trading entity and purchases its products from selected third-party suppliers. The Company maintains commercially reasonable standards of supplier scrutiny, to ensure that the products offered listed on the App meet the applicable requirements. The products which are procured from the selected suppliers are listed on the Rad Kirana App for sale.
The Company is not involved in any manufacturing, processing, repackaging or altering of products that are offered for sale on the App.
While we take reasonable care in selecting the suppliers and handling products that are delivered to you, we do not provide any guarantee beyond those expressly stated in these Terms. Any issues relating to damaged or incorrect products shall be addressed strictly in accordance with Company's return and refund policy.
All the product prices displayed on the Rad Kirana App are at Maximum Retail Price (MRP) or at a discounted price, unless otherwise specified, both of which are inclusive of applicable taxes. You may check the prices of each product before the checkout as the prices may change due to various factors.
At the time of checkout of the order, the users will be informed with price payable along with its breakup of product cost, taxes, delivery fees and other charges. By placing the order, You agree to pay the price mentioned therein.
We reserve the right to introduce and/or modify delivery fees, platform fees, pricing / fee structure, convenience fees, other charges in the future, provided that such changes shall be clearly informed to the users prior to the order confirmation.
We also reserve the right to introduce subscription-based plans or paid membership models for access of certain features, services or benefits on the App in the future, subject to terms and conditions as communicated to the user at the time of introduction.
Users may submit an Order through the App by selecting products and proceeding to checkout. Submission of Order shall constitute as an offer to purchase and shall not, by itself, amount to acceptance by the Company. All the orders are subject to internal stock validation by us. An Order shall be deemed Confirmed only upon successful completion such validation and wherever applicable, on completion or authorisation of payment in accordance with Clause 7, following which the User shall be notified through the App and/or other communication channels.
After the Order confirmation, a Tax Invoice indicating Supply of Products will be generated bearing the details of the Order, including but not limited to user's address, payment method, products ordered, price and its breakup.
Users will be given a physical copy of the invoice along with the product delivery or may access the same through the links provided in the app after the order confirmation.
In the event where the Order cannot be confirmed due to stock unavailability or operational reasons, the company reserves the right to Cancel the Order and refund the amount paid by the user at the time of submitting the order, in accordance with our refund policy.
We reserve the right to decline or cancel the orders, at our discretion, including in cases of suspected frauds, pricing errors, or violation of these terms or other Rad Kirana Policies.
You acknowledge that, any cancellation or attempted cancellation or any purported cancellation of an order initiated by you, post the Order confirmation, is not a matter of right and such request shall be accepted at the sole discretion of the Company. For any permitted cancellation, we will initiate a refund, against the order, if any in accordance with the Company's refund policy.
The Company reserves the right to terminate or suspend the user's account, in case of repeated or abusive cancellation
The information related to acceptable payment methods shall be displayed on the App to the user during the purchasing process. To facilitate ease of payment, the company offers the following payment options:
where the user may make payment at the time of placing the Order using the available payment options which may include but not limited to UPI; credit card, debit card, net banking or any other approved payment modes by RBI as may be reflected in Rad Kirana app from time to time.
where the user may authorise a payment mandate through UPI; debit card; credit card at the time of placing the Order. Under this option, the applicable price of the order, shall be deducted only after the Order is delivered and confirmed by our delivery partners, in accordance with the mandate provided.
Cash on Delivery (COD) where payment is collected at the time of delivery, may be offered as a separate payment option, where applicable.
With respect to the payment details provided by you to avail the payment facility, you represent, warrant and covenant that you are legally entitled to/or authorised to provide such payment details and make payments using such payment details. You agree that you shall be solely responsible for the payments done through payment details and you confirm that using such payment details does not violate any applicable laws.
You acknowledge and agree that Rad Kirana may use certain third-party vendors and service providers, including payment gateways, to process payments and manage payment information. If you are directed to any third party payment processor, you will be subject to the terms and conditions governing use of that third party's services and we shall have no liability towards issues solely attributable to such third-party services. You agree and confirm that any transaction fees, processing fees as levied by third party payment providers, if any, shall be borne by you.
We state that the payment facilities provided by Rad Kirana is neither a banking or a financial service but a mere facilitator of automated online payment systems and receiving payments on orders placed at Rad Kirana app using the existing authorised banking system and card payment gateway systems, as may be applicable.
The Company delivers the products order by the Users within the applicable Service Area using its in-house delivery personnels, hereinafter referred to as "Delivery Partners".
The delivery timelines are on estimated timelines which shall be displayed on the App at the time of submission of order. The Company strives to ensure that all orders are delivered to the users within the delivery timelines, however, due to various factors such as traffic conditions, weather conditions, order volume or other operational reason, the delivery timelines may vary.
Delivery of Order shall be deemed successfully completed when the Delivery partner delivers the order to the address as provided by the User and records a photographic proof of delivery at the delivery location. Such photographic proof shall be retained by the Company as evidence of delivery and users may, at the discretion of the Company, be provided access to such photographic proof of delivery.
You acknowledge and represent that you are responsible for ensuring that the delivery address as provided by you at the time of submission of order is accurate and complete.
In event of any change of delivery address, the same shall be communicated through the App and acceptance of such changes is at the sole discretion of the Company. In the above-mentioned circumstance, the Company reserves the right to:
At the time of delivery, you are expected to:
We reserve the right to suspend or terminate you at our sole discretion if your actions against our delivery partners have been found in any manner disrespectful or abusive or which otherwise may be deemed to be inappropriate or unlawful. The consequence of any such inappropriate action of yours including any claims/ compensation claimed by our delivery partner shall be borne by you entirely.
You may refuse the acceptance of an order, wholly or partially, at the time of delivery only under the following circumstances:
In the circumstances specified under sub-clause (a) and (b) above, you are required to promptly report the issue through the App, along with any available supporting evidence. The Company shall review such complaints in accordance with internal processes and initiate refunds in accordance with Company's refund policies.
In the circumstance specified under sub-clause (c) above, you are required to promptly report the same to the communication channels as specified in Clause 21 of these Terms, along with any available supporting evidence. The Company shall review such Complaints in accordance with internal processes and applicable Laws and Regulations.
Returns and refunds of an order value shall be considered only under the following circumstances:
No returns or refunds shall be permitted for reasons relating to tastes, preferences, or perceived quality of products, as products such as foods and perishable products are subjected to natural variation.
Request for refund or return must be raised by the user within 24 hours from the Delivery of Order and through the process specified in the App. The refunds or returns will be initiated after the company's verification of available records, including photographic proof, evidence submitted by user, order details and internal checks.
Where the refunds are approved:
We reserve the right to decline refund requests that do not meet the conditions set out in these terms or in cases where the abuse or misuse of refund processes are identified.
The Company, at its sole discretion, may introduce promotional offers, discount, cashbacks, referral schemes, or credits in the future. Any such schemes, when introduced, shall be:
and are in accordance with the rules communicated at the time of such offers.
All the details of promotional schemes introduced shall be communicated to Users through official channels, which may include:
We reserve the right to:
You agree that you or any persons on behalf of you act, shall use the Rad Kirana App for personal household purposes and in a lawful respectful and responsible manner.
Without limitations, the Users shall not:
We reserve the right to terminate, suspend or restrict the User's Rad Kirana Account, without prior notice to the users in the event of:
Such actions shall be without prejudice to Company's right to take any other legal action or remedial action available under applicable laws.
Rad Kirana expressly reserves all the intellectual property rights in all text, products, processes, technology, image, content and other materials as displayed on the Rad Kirana App (collectively the "Intellectual Property").
The source code, core software and underlying technology used to operate the App are owned by Cogen Soft tech Private limited and are used by the Company pursuant to a valid license and commercial agreement. All rights including copyright, in and to the Rad Kirana are owned or licenced by Rad Kirana.
Users are granted a limited, non-exclusive, non-transferable and revocable license to access, use and transact on the App, which shall be intended solely for personal household purposes, in accordance with these terms.
Users are prohibited from:
Users are permitted to use screenshots or screen recordings of the App solely for personal use or for the purpose of raising order related queries, complaints, disputes with the Company. Usage screenshots for commercial, promotional, misleading or unlawful purposes are strictly prohibited.
Company has the right to terminate, suspend or restrict the User's account, if such user is found to be indulged in the above-mentioned acts.
The Company respects the intellectual property rights of others and is committed to comply with all applicable laws and regulations relating to intellectual property. If any person believes that the App or any content on the App infringes their intellectual property rights, they may submit a written complaint to the Company with relevant details and supporting information.
Upon receipt of such complaints, the Company shall:
The Company's actions shall be without admission of liability and shall be undertaken in good faith to address genuine intellectual property concerns.
To facilitate the ease of usage of the App, we have integrated third-party services and rely on its functionality to improve the User's experience.
These services may include but are not limited to:
Such third-party services are provided and operated by independent service providers and are subject to their respective terms and conditions and privacy policies. The Company does not control and shall not be responsible for availability, performance, security, accuracy or reliability of such third-party services.
The Company shall not be held responsible for any failures, delays interruption or errors arising out of third party services including but not limited to payment failures, location inaccuracies, notification delays, or analytical errors.
Users acknowledge and agree that usage of third-party services in connection with the App, is at their own risk and shall be subjected to terms imposed by such third-party.
We reserve the right to add, modify or replace any third-party service providers at any time, as it deems appropriate, without prior notice to Users.
The company provides Rad Kirana App and its services on "as available" basis. The Company makes reasonable efforts to ensure that the App functions smoothly and that content displayed on the App is accurate and up to date, however, the company does not warrant or guarantee that:
Product description, prices and availability including customised listings are provided to the users in good faith and are subject to changes due to stock availability, operational factors and service area limitations.
We do not make any warranties, either express or implied, regarding:
Nothing in these terms is intended to exclude or limit any warranty or right that cannot be excluded under applicable laws.
The Company, to the extent permitted by applicable laws, shall not be liable for any indirect or incidental or special or consequential or punitive damages, including but not limited to loss of profits, loss of business, loss of data or loss of goodwill or property, arising out of or in connection with the usage of the app or purchase of products through the App.
Without prejudice to the foregoing, the total aggregate liability of the Company, whether arising in contract, tort, negligence or otherwise, in relation to any order or use of the app, shall not exceed the total order placed by the User in respect of which such liability arises.
We shall not be liable for any losses or damages arising from:
Nothing in these terms shall exclude or limit liability to the extent such exclusion or limitation is not permitted under applicable laws.
You agree to indemnify, hold harmless and defend the Company, its delivery partners, employees, staff and service providers from and against any claims, demands, losses, damages, liabilities, costs or expenses (including legal fees) arising out of or in connection with:
These indemnity obligations shall survive the termination or suspension of your access to the Rad Kirana account or the App.
The Company reserves the right to terminate, suspend or restrict a User's Rad Kirana account or the user's access to the app, in whole or in part under the following circumstances:
The Company may at its sole discretion, suspend or terminate access to the App without prior notice where it has a reasonable belief that the user has:
In cases where the company has found that the User, who was previously suspended or terminated from usage of the App, has created one or more accounts to gain the access of the App, such accounts belonging to such users shall be terminated or suspended without prior notice.
For other violations of these Terms, the Company may provide reasonable notice to the User and termintate or restrict access if the violation is not remedied within specified period, where applicable.
Upon termination or suspension of the Rad Kirana account:
Termination or suspension shall be without prejudice to the Company's right to pursue any other remedies available under applicable laws.
We are committed to protect the privacy of our Users and handle their personal data in a responsible and transparent manner, in accordance with applicable laws.
The Rad Kirana app, may collect and process certain personal data from Users including but not limited to:
Any such information collected through the App shall be used for purposes including:
We state and confirm that we do not sell or trade any User's personal data to third parties. Information may be shared only with trusted third-party service providers, strictly essential and necessary for providing services through the App, including, payment gateways, delivery-related services, communication providers or analytical tools.
The Company implements and maintains reasonable security measures to safeguard user's information. However, Users acknowledge that no method of electronic transmission or storage is completely secure and absolute security cannot be guaranteed.
By using the App, you consent to the collection, use and processing of your information in accordance with this section and the Company's privacy policy. Continued use of the App signifies your acceptance of the Company's data practices.
Please refer to our Privacy Policy, available on the App and at Privacy Policy URL, which forms an integral part of these Terms and explains how we collect, use and protect your personal information.
These Terms, your use of the App and other Company Policies shall be governed by and construed in accordance with the Laws of India.
Any dispute, claims, controversy or cases arising out of or in connection with these terms, Company Policies, the App or any Order placed through the App shall be subject to the exclusive jurisdiction of the competent courts at Hyderabad, Telangana.
The Company reserves the right to modify, update or revise these Terms at any time at its discretion.
Any changes to these Terms shall be effective upon being posted on the Rad Kirana App. It is the User's responsibility to review these Terms periodically to stay informed of any updates.
User's continuation of the use of the App after any changes constitutes to acceptance of the revised terms.
For any queries, concerns, feedback or grievance relating to the App, Order or these Terms of User, the User may contact at the Company's official E-mail address: support@radkirana.com
The Company shall make reasonable efforts to address and resolve the concerns raised by Users within a reasonable timeframe.